SafeLink is a government supported program that provides a free cell phone and airtime each month to low income individuals.  The goal behind the Community Action partnership with SafeLink is to enable more people to become aware that they are eligible for this program.

Applications for your free cell phone and airtime can be picked up at any Center for Community Action office.

SafeLink Wireless

What is SafeLink Wireless?

SafeLink Wireless is a government supported program that provides a fee cell phone and air time each month to income-eligible customers.

How much does it cost?

It costs absolutely nothing!  A customer receives SafeLink services at no cost to him or her.

How many minutes are offered each month?

SafeLink customers receive up to 250 minutes a month!  If a customer needs more minutes they can buy additional airtime at a rate of .20 cents per minute.

For how long is this service?

Upon approved enrollment customers will receive their monthly allotments for 12 months and will need to re-verify their eligibility once a year.  Customers receive reminders through their phones and regular mail that they need to re-verify.

Are you required to sign a contract?

No contracts are required with SafeLink.  Enrollment can be done online, over the phone or by fax according to state regulations.

Is this program available to existing TracFone customers?

Yes, SafeLink service is being offered to new and existing TracFone customers.

Are any additional features available with the SafeLink services?

Yes.  Features such as Caller ID, Call Waiting and Voicemail are all included for free with SafeLink.  Additionally, these other benefits are included:

  • 911 calls free of charge; no minutes would be deducted
  • All TracFone airtime cards can be used on this handset
  • No long-term contracts, no credit checks, no early termination penalties
  • Long distance  calling at no additional charge
  • Text messaging at no additional charge

Are there any restrictions for this program?

Yes.  You are only eligible for Lifeline support on one phone line based on your principal residence.  Beyond that there are no restrictions as long as you qualify for the service according to state regulations.

How does someone qualify?

Eligibility varies per state zip code area.  Customers can find the exact eligibility requirements by calling Center for Community Action at (814) 623-9129 or by going to www.SafeLink.com and entering your zip code.  In general though, eligibility can be determined based on two qualifiers:

1  Participation in one of the following programs:

  • Federal Public Housing Assistance/Section 8
  • Food Stamps
  • Medicaid
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Supplemental Security Income (SSI)
  • National School Lunch (free program only)
  • Temporary Assistance for Needy Families (TANF)

2  Income guidelines apply.  Call Center for Community Action to determine eligibility.

What proof of eligibility does a customer need to provide?

The applicant needs to provide a completed application, signed under penalty of perjury, that states enrollment in one of the qualifying programs.   Also, customers must agree to notify SafeLink Wireless if they cease to participate in these qualifying programs.

Can SafeLink Wireless discounts be applied to an outstanding balance owed to a customer's phone company?

No, they cannot.

Does a customer have to buy a phone?

No.  If you qualify you will be sent a SafeLink Wireless phone that will allow you to enjoy the service at no cost.

Can a customer activate an existing wireless phone when they sign up for SafeLink Wireless service?

No, they cannot.  Upon qualification, customers will receive a free SafeLink Wireless phone enabled for use with this program.

When will a customer receive the phone?

Once enrolled it takes about 2 to 3 weeks for the phone to arrive at the individual's home.

Can Lifeline be applied to more than one wireless or wire line telephone per household?

No.  Only one Lifeline account per household is allowed.  If a subscriber receives Lifeline service from a landline carrier or another wireless provider, the customer will not qualify for SafeLink service.  The customer must stop current service and apply for TracFone wireless service.